De Beers Makes Sweeping Cuts to Its Elite Diamond-Buying Club
The diamond company produced less than 22 million carats last year, down from almost 35 million in 2022.
customer-service
Latest News & Analysis
Retail
‘Stay Calm’: Walmart Trains Staff How to Deal With the Maskless
Although top health experts recommend wearing masks in public to prevent the spread of the virus, the issue of whether to wear one has swelled into a culture war.
‘Stay Calm’: Walmart Trains Staff How to Deal With the Maskless
Although top health experts recommend wearing masks in public to prevent the spread of the virus, the issue of whether to wear one has swelled into a culture war.
Global Markets
Coronavirus Is Disrupting Fashion’s Global Supply Chain. Here’s What Brands Can Do.
The deadly outbreak is taking a toll on China's economy, which produces one-third of the world's apparel. Brands need to prepare for shipping and manufacturing delays.
Coronavirus Is Disrupting Fashion’s Global Supply Chain. Here’s What Brands Can Do.
The deadly outbreak is taking a toll on China's economy, which produces one-third of the world's apparel. Brands need to prepare for shipping and manufacturing delays.
Retail
How to Build the Retail Customer Service Dream Team
Good in-store service is vital to winning back customers and building a lasting brand.
How to Build the Retail Customer Service Dream Team
Good in-store service is vital to winning back customers and building a lasting brand.
Retail
How to Handle a Customer Service Crisis
For retailers large and small, mishaps are inevitable. But how a company responds to its mistakes is crucial. If handled poorly, disgruntled customers may turn away from a brand for good. But the right moves can turn a disaster into an opportunity to build greater loyalty.
How to Handle a Customer Service Crisis
For retailers large and small, mishaps are inevitable. But how a company responds to its mistakes is crucial. If handled poorly, disgruntled customers may turn away from a brand for good. But the right moves can turn a disaster into an opportunity to build greater loyalty.
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Retail
Rent the Runway Pays Angry Customers $200 After Service Failures
The start up will issue refunds as well as give additional cash to customers who have had their orders canceled due to the supply chain problems.
Rent the Runway Pays Angry Customers $200 After Service Failures
The start up will issue refunds as well as give additional cash to customers who have had their orders canceled due to the supply chain problems.
News & Analysis
The Key to Happy Customers? Happy Employees
"Customer and employee satisfaction should be seen as two sides of the same coin."
The Key to Happy Customers? Happy Employees
"Customer and employee satisfaction should be seen as two sides of the same coin."
Entrepreneurship
Start-Up School | Chapter 4: Identify Your Target Customer
Founders must have a clear vision of their target customer, backed by a mix of intuition and data. Understanding who will buy a product forms the basis of nearly every business decision, from marketing strategy and pricing, to whether and where to open stores.
Start-Up School | Chapter 4: Identify Your Target Customer
Founders must have a clear vision of their target customer, backed by a mix of intuition and data. Understanding who will buy a product forms the basis of nearly every business decision, from marketing strategy and pricing, to whether and where to open stores.
Retail
Retailers Are Testing Facebook-Style Shopper Profiles
New software tracks every purchase you’ve made, product you’ve returned, ad you’ve clicked on and item you’ve tossed from your cart.
Retailers Are Testing Facebook-Style Shopper Profiles
New software tracks every purchase you’ve made, product you’ve returned, ad you’ve clicked on and item you’ve tossed from your cart.
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Retail
If We Built the Retail Model From Scratch, What Would It Be?
With the rise of the experience economy, retail spaces are undergoing a radical rethink of their business models — as well as their very purpose.
If We Built the Retail Model From Scratch, What Would It Be?
With the rise of the experience economy, retail spaces are undergoing a radical rethink of their business models — as well as their very purpose.
Technology
Bits & Bytes | Instagram's Shopping App, Amazon to Become the Top Seller of Apparel in US
This week, Instagram is tapping into e-commerce with a new platform, while Amazon is projected to overtake Walmart as the number-one retailer of apparel in the US.
Bits & Bytes | Instagram's Shopping App, Amazon to Become the Top Seller of Apparel in US
This week, Instagram is tapping into e-commerce with a new platform, while Amazon is projected to overtake Walmart as the number-one retailer of apparel in the US.
Marketing
How to Acquire Customers in a Crowded Digital Landscape
As more brands saturate the e-commerce retail space, companies are finding new — and sometimes very old — ways to market themselves.
How to Acquire Customers in a Crowded Digital Landscape
As more brands saturate the e-commerce retail space, companies are finding new — and sometimes very old — ways to market themselves.
Financial Markets
Kirsten Green’s Survival Guide for the ‘Retail Reckoning’
The Forerunner Ventures founder, who has backed the likes of Warby Parker, Glossier and Away, discusses her investment thesis and how to win in today’s retail reality.
Kirsten Green’s Survival Guide for the ‘Retail Reckoning’
The Forerunner Ventures founder, who has backed the likes of Warby Parker, Glossier and Away, discusses her investment thesis and how to win in today’s retail reality.
The News in Brief
L’Oréal India in Talks to Acquire Beauty Company Innovist
L’Oréal is in advanced talks to acquire a majority stake in Bare Anatomy parent Innovist sources told The Economic Times India.
Zegna Chairman Says War Has Clouded Visibility of Demand in Middle East
The Italian fashion house cautioned the war is reducing visibility on demand in the Middle East, which accounts for 7 percent of its sales, though all stores are currently open in the region.
Glossier Appoints New CMO
Nicole Solorzano, who joins from Ouai, is the Millennial beauty brand’s latest hire.
Macy’s CEO Points to E-Shaped Economy, Signalling Consumer Shift
The mention of a forked economy by the head of America’s largest department store signals a heightened wariness that middle-income Americans will continue to spend at the same pace.
France’s Bid to Suspend Shein’s Marketplace Rejected by Appeals Court
The decision from Paris’ Court of Appeal marked a win for the fast-fashion giant after a scandal over sex dolls resembling children for sale on its site.
Coty Announces Board Revamp
The embattled Covergirl owner has appointed five new independent directors amidst a wider leadership and company shakeup.
Zimmermann Names Roberto Eggs CEO
The Moncler Group executive will succeed longtime CEO Chris Olliver, who is staying on as executive chairman.