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BoF LIVE: The Future of Customer Engagement in Luxury E-Commerce

Kristin Maa, senior vice president of growth at Saks, and Lydia Pang, chief executive and co-founder of digital strategy studio Mørning, share their insights on how luxury e-commerce is being transformed.
An online shopper uses their smartphone to purchase items. A box of new boots sits open in front of them.
Online shopper using smartphone to purchase items. (Getty Images)
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