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Case Study | Sephora’s Bid to Dominate Global Beauty Retail

Beauty’s early retail innovator is beset by challenges across several sales channels and global markets. As rivals now look to disrupt the original disruptor, Sephora’s next chapter may be its most arduous yet.
Sephora Case Study Cover
Sephora Case Study Cover
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Today, Sephora is synonymous with luxury beauty, generating more than an estimated $10 billion in annual sales across 2,000 stores in 35 countries, making it one of the most successful multi-brand retailers in the world. The retailer has managed to consistently disrupt the beauty market with its assisted self-service multi-brand and multi-category approach. But Sephora wasn’t always a success story, even after LVMH acquired it in 1997.

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