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Enhancing the E-Commerce Customer Journey with Generative AI

In 2025, e-commerce retailers are vying for divided consumer attention. BoF’s latest white paper, ‘The Future of E-Commerce, Powered by Generative AI’ — in partnership with Zalando — explores how the next-generation technology is pushing the frontiers of product discovery and content displays, and enhancing digital shopping experiences along the way.
A figure lies on a bed with their phone in hand. A pop-up white circle on the right of the image has a speech bubble to its left, which reads, "How can I help you?".
Eighty-two percent of customers want AI to assist in reducing the time they spend researching what to buy. (Zalando)
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The latest white paper from BoF,

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