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Agenda-setting intelligence, analysis and advice for the global fashion community.

Take a Look Inside The Post-Pandemic Store

Vaccinated consumers finally returning to their favourite stores are in for a surprise. BoF outlines some of the biggest changes in retail.
An empty H&M store on March 16, 2021 in Washington, DC. Getty.
An empty H&M store on March 16, 2021 in Washington, DC. Getty. (Caroline Brehman)

When indoor retail was shut down in California last summer, South Coast Plaza — the nearly three million-square-foot luxury mall in Orange County — had a solution: it would convert its valet parking area into “The Pavilion,” more than a dozen open-air “suites” where customers can make private appointments to try on and purchase items from individual retailers.

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