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Agenda-setting intelligence, analysis and advice for the global fashion community.

Customers Love Free Returns. Here's How Brands Are Navigating the Costs.

US consumers returned $369 billion worth of unwanted merchandise last year, a figure that’s likely to grow along with online shopping. Brands are getting creative with how they keep the cost of returns from spiralling out of control.
Matchesfashion.com packaging | Source: Matchesfashion.com
By
  • Chavie Lieber

NEW YORK, United States —

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