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How Glossier Lost Its Grip

The direct-to-consumer pioneer, which popularised millennial pink and dewy skin, can’t keep up with an evolving beauty industry, customer and retail landscape.
Glossier's Seattle pop-up. The brand will open its first new permanent location in the city. Courtesy Glossier.
Glossier's Seattle pop-up. The brand will open its first new permanent location in the city. Courtesy Glossier.

When Glossier launched in 2014, it was entirely new, both in its messaging — be you, just dewier — and its direct-to-consumer sales strategy, which at the time was an unconventional way to sell beauty.

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